Refund and Return Policy

About our digital products

Beloved Tale is a freelance digital e-book service producing personalised digital storybooks and downloadable PDF files. These are custom-made digital products, not physical goods. A digital download cannot be physically returned, and no return shipping applies.

Review, approval and cancellation

Customers are given an opportunity to review and edit the story text before approving it. Once the story is approved, customised artwork and illustration processing begins. Because that work is created for the individual order, change-of-mind refunds are generally unavailable after customised generation has begun.

If you want to cancel before processing begins, contact Beloved Tale immediately. We will check the actual order and payment state, but cannot guarantee cancellation after generation or other fulfilment work has started.

When a refund or replacement may be available

A request will be assessed fairly where there is:

• A duplicate charge for the same purchase.
• A verified payment for an order Beloved Tale cannot fulfil.
• Failure to deliver the purchased PDF after Beloved Tale has had a reasonable opportunity to investigate and correct the problem.
• A materially corrupted, incomplete or unusable PDF that Beloved Tale cannot correct or replace.
• A material mismatch caused by Beloved Tale that cannot reasonably be corrected.

Beloved Tale will normally attempt a correction, regenerated file or replacement before issuing a refund. This does not limit any remedy that cannot legally be excluded.

Creative variation and customer-provided information

AI-assisted illustrations may contain minor artistic variations in appearance, composition, colour or style. Minor variations are not automatically defects where the delivered storybook remains materially consistent with the approved order.

Customers are responsible for checking spelling, names, facts and other story information and for supplying suitable photographs. Photo quality affects the available visual reference. This is especially important after the customer approves the story text.

How to request help

Submit a refund, correction or replacement request within seven days of delivery, or within seven days of the date delivery should reasonably have occurred. Include the order reference, the purchasing email address and a clear description of the issue. Screenshots or a copy of the affected file may help us investigate.

If a refund is approved, it will be returned through the original supported payment method where possible. Payment-provider and bank processing times are outside Beloved Tale’s control.